The Australian Financial Complaints Authority (AFCA) can look at a problem you’ve got about a credit, finance or loan item you’ve got along with your economic company.
This site describes the sorts of complaints AFCA can give consideration to about credit, loans and finance services and products, and how to proceed next if you wish to make a complaint to us.
You can find things we can’t give consideration to; as an example – if your grievance involves the amount of an overdrawn cost or interest enhance. Nevertheless, we possibly may have the ability to look at an issue of a charge or fee if it’s been wrongly determined or put on your account. There are some particular exclusions that relate to credit complaints.
Detailed information regarding these different sorts of credit, finance and loan services and products can be acquired that will help you determine if you would like whine to us.
If you should be a business, there was certain information on company credit and loans regarding the Information for small enterprises page.
Credit and finance consist of:
We also start thinking about complaints about guarantees.
Detailed information on these various kinds of credit, finance and loan services and products is after to assist you determine if you want to complain to us.
Your firm that is financial is to suspend any collection or recovery action as soon as your complaint happens to be registered with us. In the event that you get any commercial collection agency letters or calls from your monetary company, report this to your financial firm’s dispute resolution team that is internal. In the event that you keep receiving commercial collection agency correspondence e mail us.
You ought to make whatever re payments it is possible to while your problem has been us. It is because interest and charges will often continue being charged for your requirements although the grievance is open. In a worse position if you do not make repayments, your arrears will increase which is likely to place you.
Problems and issues it is possible to complain about
More info about these presssing dilemmas can be obtained to assist you determine if you’d like to whine to us.
More details about these presssing problems is after that will help you determine if you’d like to grumble to us.
What to do next
A complaint can be made by you to AFCA on line, by letter, e-mail or by phoning us.
In the event that you don’t wish to grumble to us directly, you are able to get back to your economic company and inquire to help make a problem with their internal dispute quality group.
Your firm that is financial should in a position to offer you details about making a problem for them.
We also have some tips accessible to help you produce a interior grievance.
If you are experiencing monetary trouble, we encourage one to contact your credit provider to talk about a difficulty arrangement. If you’re struggling to arrive at a suitable arrangement, please contact us.
Samples of monetary trouble include where your monetary firm has declined or perhaps not taken care of immediately your demand to alter your repayments as a result of hardship, you’ve been granted a standard notice, or your economic firm is continuing appropriate or business collection agencies action you have made a financial difficulty request to them against you after.